RETURN & REFUND POLICY
Last updated: June 29, 2026
90-DAY RISK-FREE TRIAL
We stand behind ThumbSoothe™. If you are not satisfied for any reason, you may return your order within 90 days of the delivery date for a refund of the purchase price.
HOW TO START A RETURN
Email support@soothelabco.com with your order number and the reason for your return. We will reply with return instructions and the return address. Please do not send items back before contacting us.
CONDITION
Returned items should be in reasonable condition. Because ThumbSoothe™ is a personal-care device worn on the skin, we ask that you include all items from your order where possible.
REFUNDS
Once your return is received and reviewed, your refund is issued to your original payment method. Please allow 5–10 business days for it to appear, depending on your bank or card provider.
RETURN SHIPPING
Unless your item arrived damaged or incorrect, return shipping costs are the responsibility of the customer.
DAMAGED OR WRONG ITEMS
If your order arrives damaged, defective, or incorrect, contact us within 14 days of delivery and we will make it right at no cost to you.
CONTACT
Soothe Lab Co
Email: support@soothelabco.com