Last updated: June 29, 2026

At Soothe Lab Co, our goal is to make sure your order arrives safely and on time. Please read the details below to understand our shipping process, delivery times, and responsibilities.

1. Processing Time

All orders are typically processed within 2–3 business days after payment is received.

• Orders placed after 12:00 PM EST are processed the next business day.
• During periods of high demand (sales, holidays), processing times may be slightly longer.
• We'll notify you by email if there is a significant delay.

2. Delivery Time & Carriers

After processing, delivery times within the United States depend on your location and the selected shipping method:

• United States: 7–10 business days

All orders ship from within the United States.

We use trusted carriers such as USPS, UPS, FedEx, and DHL.

3. Tracking Your Order

Once your order ships, you'll receive a shipping confirmation email with your tracking number and a direct link to track your package.

Please note that it can take up to 48 hours after receiving your confirmation email for tracking information to update.

4. Delivery Confirmation

Once a package is marked as "Delivered" by the carrier, Soothe Lab Co's delivery obligation is considered fulfilled.

If you can't find your package after carrier confirmation:

1. Check with household members, neighbors, or your building's front desk.
2. Double-check the delivery address on your order.
3. Contact the carrier directly for assistance.

Soothe Lab Co is not liable for lost or stolen packages after delivery confirmation, but our support team is happy to help you open an investigation with the carrier.

5. Incorrect or Undeliverable Addresses

Please double-check your address before completing checkout.

If an order is returned due to an incorrect or incomplete address provided by the customer, a re-shipping fee may apply.

We are not liable for delays or losses caused by incorrect shipping information entered at checkout.

6. Damaged or Missing Items

If your order arrives damaged or incomplete, please contact us within 7 days of delivery at support@soothelabco.com with clear photos and a short description.

Our team will investigate and, depending on the situation, offer a replacement or a refund.

7. Delays Outside Our Control

Delivery times are estimates and may vary due to carrier delays, weather, customs, or other factors outside our control.

Soothe Lab Co is not liable for delays caused by external logistics providers or unforeseen events.

If your order hasn't arrived within 30 days of shipping, please contact us and we'll help right away.

8. Fraud Prevention

To protect our customers and our business, Soothe Lab Co reserves the right to:

• Require identity or address verification on high-value or suspicious orders.
• Cancel and refund orders flagged as potential fraud or unauthorized payment.

9. Contact Information

For any shipping questions, please reach out to our support team: